Moore Automotive and Recreation's Quality Policy

• Our clients keep coming back because we do a job right and guarantee both parts and workmanship.

• We run honest "specials" from time to time, but will not run loss leaders just to draw clients in and use high pressure tactics to "sell" unneeded work or parts.

• We will tell you about real deficiencies in your automobile or off-road equipment, and we will give you an honest quotation concerning repair costs and leave the decision concerning whether you want us to do it to your discretion.

• Our labour rate includes the wages of licensed technicians and other overhead costs such as rent, equipment, insurance, utilities and taxes (and an allowance for profit so that we can continue our family's tradition of providing QUALITY SERVICE to our many valued friends and clients).

• Feel free to ask us for a quotation on any work or service. We're proud of our workmanship and the quality of our service.

The AUTOPRO MISSION STATEMENT

As an AUTOPRO Dealer, Moore Automotive and Recreation offers our clients a Canada-wide "network" warranty.

AUTOPRO's mission is to offer the best possible value in automobile maintenance and repair to Canadian motorists.

We do so by:

• Putting AUTOPRO candidates through a meticulous selection process.

• Offering the finest, up-to-date training available.

• Using equipment that is updated regularly.

• Installing the best replacement parts in the industry.

• Continuously measuring our client's degree of satisfaction.